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Telecommunications

Dynamics 365 Empowers
Transformation in Technology, Media, and Telecommunications

Elevate your TMT business with Dynamics 365. Unleash innovation, streamline operations, and drive growth in the technology, media, and telecommunications sectors.
Telecommunications

Why Do You Need ERP for the Media Industry & Telecommunications?

According to a survey, in 2023, the market for arts, entertainment, and recreation will reach $422.7 billion, an increase of 11.6% from the previous year. As the industry is booming, there are expected risks, too. Similarly, the telecom industry faces new challenges as many competitors offer self-service and one-click subscriptions.

So, with the growing number of businesses entering the online advertising space, competition in the market is expected to increase with each passing year.  As a business manager or owner, you might have challenges causing headaches only, so Dynamics 365 is here to streamline business operations.

Challenges of the Media Industry

Challenges of the Telecommunications Industry

Microsoft Dynamics 365 Applications for the Media industry

finance

Dynamics 365 Finance

Budgeting and accounting happen on a larger scale in the media and telecom industries. To accurately project your cash flow, Dynamics 365 finance gives a huge margin. From intelligent budget proposals to performance analytics, each is available in a single platform.

Sales

Dynamics 365 for Sales

Dynamics 365 sales is the application that helps you increase revenue through end-to-end marketing solutions. Tackling email campaigns and customer engagement with tracking results has never been easy for the media and telecom industries.

Marketing

Dynamics 365 for Marketing

Control social media as you automate lead nurturing and run multi-channel campaigns to draw more attention to maximize results. Dynamics 365 for marketing eases out event management or even customer profiling easy for telecom or media business agencies.

Customer-services

Dynamics 365 for Customer

Improve customer relations whether by offering self-service to your telecom customers or managing media consumerism with built-in intelligence. It helps you deliver more personalized customer service. It is not only faster but also strengthens your relationships with your customers.

Key Features for Dynamics 365 Media and Telecommunications

Centralized Customer Data

Unified data is the best ERP feature as the companies can have a way to manage the complete business operation from a single system. DHRP leverages Dynamics 365 for telecom and Media to ensure the best handling of content, advertising, employees, case management, accounting, events and venues management, guest management, job management, ticket sales, etc.

It helps organizations get a unified view of their business operations and track manpower through automation. You get to optimize the workforce and all the data without getting delays or miscommunication on your end.

Customer Data (2)

Efficient Case Management

Telecom operators can have a plethora of issues and inquiries, and by using Dynamics 365 CRM, you can manage the case-tracking mechanism and resolve the issues swiftly. Each case can be identified as an individual case, and you can ensure the improvement in response – enhancing customer satisfaction. Moreover, the tracking for each case or issue is seamless as you address it by automating the solution.

Marketing Management and Planning System

Dynamics 365 works as an analytical tool for marketing and telecom business management – providing the company with the advantages of operating decisions in very strategic decisions. These tools ensure that real-time insights are accessible to you and that you have the full benefit of features to manage resources.

Schedule the assignments and track KPIs to measure the planning and marketing management performance. Make your campaigns visible enough to get ideas from a team and let marketers be clear on the running campaigns and their results.

Business Intelligence and Reporting

Power platform and Power BI empower businesses through intelligent reporting, allowing your telecom or media company to access critical data and make accurate reports based on the right analysis. Viewing electronic databases and storing data will improve your action plan. The data in visuals is not just for appeal but for real-time analysis.

Project and Service Management

Dynamics 365 ERP for the media and entertainment industry systems ensures that your service, maintenance, and project management processes run smoothly at every point of interaction.

It assists you in making more informed, faster service and support decisions that exceed your customers’ expectations.

Project Management
Finance

Easy Accounting & Finance

Accounting and finance are some of the core features of any industry. Your media business is not separate from it. In fact, you might need more sorting on this part as many other departments are very dispersed. With Dynamics ERP, you get to have huge benefits. 


The accounting module in Microsoft Dynamics 365 media helps you manage receivable and payable accounts along with cash flow and general ledger. This ultimately leads to balanced resource management and ensures your HR department gets its calculations right. Each feature of this module is designed to be informative for managers and business owners to keep track of their finances and follow the complied taxing process.

Precise Employee Management

Human resources are the most important aspect of the media and telecommunications industries, and effective Enterprise resource planning (ERP) software such as Dynamics 365 will allow you to store employee records, attendance records, and timesheets in a single system.

Dynamics 365 can also assist your digital marketing company in managing employee expenses.

A marketing agency can use it to create employee self-service portals that include leave and travel approval systems as well as knowledge centers.

Employee Management

Display and Advertising Sales

Advertisements are, without a doubt, the most convenient way to drive revenue, and media industries need most of them. To deal with complex marketing and advertising challenges, dynamics 365 ensures easy inventory management, bill payments, ad spots, broadcasting, sponsorships, and more. 

 

In this digital age, Dynamics 365 makes information accessible for customers and employers, allowing them to get the live status of their advertising sales and make informed decisions based on the analytics of particular sales. Moreover, it has a publishing management feature to streamline publishing processes from start to end.

Content Production

Content production is the feature that manages data entities, attributes, and relationships. It leverages Microsoft Power apps to improve content sharing, whether through collaboration. It also automates workflows and gives developers more ways to activate cloud-based services using Azure and provide content analysis. It enables media creative producers to manage vendor content access, track assets, and online tasks, monitor quality, and log errors.

Want to Increase Your Media Entertainment or Telecommunication Business Revenue?

Give your product sales, finance, and marketing in the hands of expert software like Dynamics 365. DHRP can customize the solution to your needs. Allow the experts to reach out now. 

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