Please read this policy to ensure that you fully appreciate the purpose of DHRP’s processing of your personal information.
Personal information we may collect
We may collect and process the following information:
- Your contact information, including your name and email address when you inquire about our products and services
- Details about your computer or device, your browser type, IP address, and browsing activity while on our website
- If you register an account for access to a DHRP secure area, we will capture your name, email address, and other security information.
- Any additional personal information that you may provide to DHRP, from time to time if you contact us by email, letter, or telephone, through the DHRP website, or by any other means.
Why we use your personal information
We may use the personal information collected to:
- Provide DHRP products and services to you
- Manage our relationship with you, which may include notifying you about changes to the DHRP service
- Manage account registration and usage
- Request that you to leave take a survey or leave a review
- Reply to queries from you and other third parties, and inquiries from law enforcement agencies following applicable laws
- Evaluate the usefulness of advertising DHRP may provide to you
- Meet our legal requirements, relevant industry standards, and contractual responsibilities, and
- Allow DHRP to establish, exercise, or defend our lawful rights and legal claims.
How we collect your personal information
The methods that we may use to collect your information include:
- When you communicate with DHRP by email, phone, post, and mail
- When you take a DHRP survey
- When you submit feedback on our products and services
- Through communicating with us via our social media channels
- By way of direct marketing communications, and
- Information DHRP may receive from external third parties and gain from publicly available sources.
Our basis for processing personal information
DHRP will only ever process your personal information where we have a legal basis that includes the following;
- Where DHRP has requested you to provide consent to process your data for a particular purpose.
- The processing of your information is required by DHRP to satisfy a contractual arrangement that we have agreed with you.
- If DHRP has a statutory or other legal obligation to process your information to comply with any applicable law.
Who do we share your data with?
DHRP may share personal information with third parties for the following purposes:
- Third-party providers that support DHRP operate our business, including providers of analytics, technology services, marketing, advertising, data storage, and hosting
- Law enforcement agencies and regulators, to meet DHRP’s legal responsibilities and process requests or orders received from those bodies
- Courts, legal counsels, or other parties, where required by DHRP, and in respect of legal proceedings, claims, and complaints in this context
- Where DHRP is sold or amalgamated with another organisation, our advisers and any potential purchaser’s adviser, and the new owners of the business.
Your confidentially is of the highest importance to DHRP, we will not sell your information to third parties.
You can disable cookies, though this may limit the functionality of the DHRP website.
DHRP may process your personal information for marketing activities, where you have given consent and opted in. If you wish to opt out of such communications in the future, you can do so at any time by contacting us at firstname.lastname@example.org.
DHRP attaches great importance to data privacy and your personal information. We ensure appropriate security measures are in place according to the type of processing and regular inspections performed to ensure they remain adequate.
Our security measures include the use of SSL software to encrypt data transmission.
All data stored on IT Systems shall be available only to those with a legitimate need for access.
Our IT Systems (including all computers and servers) are protected with suitable anti-virus, firewall, and other appropriate internet security software. All such software is kept up-to-date with the latest software updates and definitions.
Access privileges for all internal or client IT Systems shall be determined based on an employee or contractor’s levels of authority within DHRP and the requirements of their job role. Employees or contractors shall not be granted access to any IT System or data that is not reasonably required to fulfill their job role.
Remote access to internal and clients’ IT Systems by our employees and contractors is through our corporate virtual private network, ensuring a secure encrypted connection over shared and public networks.
Data storage and retention
No personal data will be stored on any user device (including, but not limited to, laptops, tablets, workstations, and smartphones), whether such device belongs to DHRP or a user working for DHRP without the formal written approval of the DHRP senior management and, in the event of such approval, strictly following all instructions and limitations described at the time the approval is given.
Personal data that is required to be retained will be stored on DHRP hosted servers located in Australia and Pakistan.
DHRP will not retain your personal information for longer than is necessary for the purpose it was collected, which means it will be destroyed when it is no longer needed.
In some cases, DHRP may anonymise your personal information for research or statistical purposes (meaning it is no longer associated with you), in which case DHRP may use this information indefinitely, without notice.
Children’s privacy protection
DHRP services are not intended for individuals under the age of 18 years of age. We do not knowingly collect, retain, or target data about children.
In accordance with the GDPR and other applicable data protection laws, including Australian privacy laws, you have the following data protection rights, subject to your jurisdiction:
Right to access – you can ask DHRP to provide copies of personal information we may hold about you.
Right to rectification – you may request that we correct any identified inaccuracies with your personal information.
Right to erasure/forgotten – you may ask that we delete your personal information in certain circumstances.
Right to restrict processing – you may ask that we restrict the processing of your data, subject to particular circumstances.
Right to withdraw consent – where DHRP has explicitly requested and obtained your consent for processing your personal information, you have the right to withdraw your consent.
Right to object – in certain circumstances, you have the right to object to the processing of your information unless DHRP can show we have a compelling reason for continued processing.
Right to data portability – you have the right, in certain situations, to ask DHRP to transfer the personal information you have provided to us to another organisation or you.
Right to opt-out of marketing communications – you have the right to request that you opt-out of DHRP marketing communications.
Right to complain to a supervisory authority – you have the right to complain to the appropriate supervisory authority where you perceive DHRP has infringed your data protection rights.
If you wish to make a request to DHRP, please see the “How to contact us” section for our contact details.
DHRP will not transfer your information outside of Australia. If this were to change in the future, DHRP would only transfer your data outside of Australia where suitable levels of protection are in place to ensure the privacy and security of your personal information and appropriate security measures followed that comply with all applicable privacy and data protection laws.
Non-Australian residents: If you are accessing our website and services from a jurisdiction outside of Australia, please be aware that your data may be transferred outside of the jurisdiction you are located and following the data transfer regime stated for Australian residents.
Changes to this policy
DHRP may make changes to this policy when needed, for example, compliance with legislative changes.
You are advised to review this policy frequently to keep up to date with all changes.
How to contact us