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HR & Payroll Add-on for Australian Businesses

Microsoft Dynamics 365 CRM Consultancy in Australia

Experience the Expertise of DHRP's Consultants and Developers

We pride ourselves on being the vanguards of Microsoft 365 consultancy and development, poised to elevate your Microsoft 365 environment to unprecedented heights. With our seasoned Microsoft dynamics consultants and developers by your side, your organization can harness the full power of its Microsoft 365 subscription.

CRM Consultancy in Australia

What is Dynamics 365 CRM, and what it can do for you?

As part of the broader Dynamics 365 suite of business applications, it empowers businesses to manage customer interactions efficiently, streamline sales processes, enhance marketing initiatives, and deliver exceptional customer service.

Dynamics 365 CRM encompasses a wide range of features and functionalities designed to drive sales growth and foster enduring customer relationships.

Leveraging the CRM system and power platform businesses can orchestrate highly targeted marketing campaigns, monitor lead generation, and measure campaign performance. Seamlessly integrating with external marketing platforms, such as email marketing systems, facilitates cohesive execution of marketing initiatives and nurtures leads effectively.

  • Dynamics 365 CRM leverages advanced customer data management and engagement capabilities to optimize customer-centric strategies.
  • It streamlines sales processes, enhances marketing initiatives, and delivers exceptional customer service for businesses.
  • The CRM software provides a centralized repository for comprehensive customer data, enables targeted engagement, and facilitates data-driven decision-making.
CRM Marketing

Dynamics 365 CRM serves as a powerful, technologically advanced platform for businesses to optimize customer engagement, streamline sales processes, and deliver superior customer experiences. Organizations can effectively cultivate enduring customer relationships by leveraging its comprehensive suite of features and capabilities. With a functional consultant by DHRP on your side, you have got the full potential of the software.

Drive Success and Amplify Results with Microsoft Dynamics 365 CRM Consultancy

Transform your business with the industry-leading combination of Microsoft’s ERP and CRM solutions. Experience unparalleled flexibility and efficiency as you harness the potential of a unified platform.

CRM Consultancy Services Include:

CRM Consulting

Identify your CRM needs and goals, and receive expert recommendations for the best CRM solutions that align with your requirements.

CRM Strategy and Planning

Develop a customized CRM strategy and plan that aligns with your business goals and objectives, ensuring long-term success.

CRM Customization Services

Tailor your CRM system to meet your specific business needs, including custom CRM feature additions and seamless integration with other systems.

Consulting

CRM Support and Maintenance

Receive ongoing support and maintenance services to ensure your CRM system functions smoothly and continues to meet your evolving needs.

Migration

CRM Selection, Implementation, Migration, and Consolidation

Get assistance in selecting, implementing, migrating, and consolidating CRM systems, ensuring a seamless transition and optimal system utilization.

sales

Sales Automation Consulting

Define streamlined sales processes that can be automated using a CRM platform, select the best system, and optimize it for increased productivity and efficiency.

Marketing

Marketing Automation Consulting

Automate your marketing processes using a CRM system to streamline campaigns, personalize customer interactions, and maximize marketing ROI.

Customer Service Automation

Customer Service Automation Consulting

Automate customer service processes using CRM systems, improving response times, customer satisfaction, and loyalty through efficient ticket management and self-service portals.

What's inside Dynamics 365 CRM? 

Dynamics 365 CRM is a suite of business applications with various modules for different purposes. Here are some of the modules:

field-service

Dynamics 365 Field Service

Enables onsite service with workflow automation and scheduling algorithms to enhance customer support.

Sales

Microsoft Dynamics 365 Sales

Helps manage customer relationships, track opportunities, and automate sales processes for effective deal closure.

Customer-services

Dynamics 365 Customer Service

Supports customer support with case management and self-service tools across multiple channels.

Dynamics 365 Marketing

Facilitates marketing campaigns across channels with lead generation and automation capabilities.

finance

Microsoft Dynamics 365 Finance

Manages financial operations, including accounting, budgeting, and reporting, for informed decisions.

Supply-Chain

Dynamics 365 Supply Chain Management

Optimizes supply chain operations for efficiency, such as inventory management and logistics.

Standard D365 CRM Implementation Package

Implement your chosen module (Sales, Marketing, Field Service, or Customer Service) with our fixed price offer of AUD 15,000.

Complete within 2 months, including configuration, data migration, and user training. Post-implementation support included.

What can Microsoft Dynamics 365 Customer Engagement (CE) do for me?

Streamline your process with Dynamics 365 Customer Engagement. Your business can reap the most amazing benefits from it and ease your options.

Dynamics 365 CE provides tools to manage campaigns, track leads, and analyze customer data, improving your marketing efforts.

With Dynamics 365 CE, you can equip your sales team with the necessary information to effectively manage the sales cycle. It centralizes client data and provides business intelligence for actionable insights.

Dynamics 365 CE offers a centralized and accessible platform to store customer and prospect data. You can input data manually or import it from other sources like accounting systems or social media platforms.

Dynamics 365 CE empowers agents to promptly track and resolve customer issues, delivering exceptional service across various channels. It provides a comprehensive view of the customer journey for better support.

What is our CRM Consulting and Development Process?

  • Access: In this initial phase, we aim to understand your organization's current state and future goals. We will spend the necessary time upfront to gather information about your existing CRM systems, processes, and challenges.
  • Assess Building: Upon the access phase, we conduct a comprehensive assessment to identify the gaps between your current situation and your desired outcomes. This assessment helps us better understand your organization's unique needs and requirements.
  • Define: Once we have completed the assessment, we work closely with your team to define the specific requirements for your CRM solution. We ensure that these requirements align with your business objectives and enable you to achieve the desired results.
  • Analyze: With the requirements defined, we analyze the findings and evaluate the available CRM platforms in the market. We compare and map the capabilities of different platforms against your requirements to identify the most suitable CRM provider for your organization.
  • Design: After selecting the appropriate CRM provider, we design a tailored platform that aligns with your business processes and objectives. We collaborate with your team to configure the CRM system, customize it to your specific needs, and ensure seamless integration with your existing systems.
  • Implement: Once the design phase is complete, we proceed to implement the CRM solution. This involves setting up the CRM system, migrating data from your legacy systems if necessary, and creating a sandbox and pilot platform for testing purposes.
  • Test: Testing is critical to ensure that the CRM platform functions as intended. We conduct rigorous testing of the CRM system, covering all the defined use cases and departments within your organization. This step allows us to identify and address any issues or discrepancies before the full deployment.
  • Deploy: After successful testing; we deploy the finalized CRM solution for your entire team to use. We work closely with your staff to ensure a smooth transition and provide support during the initial adoption phase. Our goal is to make sure your team is comfortable and fully capable of utilizing the CRM system effectively.
  • Train: We understand that training is essential for adopting and optimizing the CRM solution. Therefore, we offer comprehensive training programs to educate your team on the CRM platform's functionalities, features, and best practices. Our training can be tailored to different user roles and can include on-site or remote sessions.
  • Support: Our commitment to your success continues after deployment and training. We provide ongoing support to address any questions, concerns, or technical issues that may arise. We offer various support options, including periodic check-ins and the opportunity to have a dedicated CRM administrator from our team assist you on an ongoing basis.

What DHR’s Microsoft Dynamics CRM consultants can do?

  • Strategic roadmap development for leveraging Dynamics 365 CRM aligned with business goals.
  • Optimization of business processes within Dynamics 365 CRM for improved efficiency.
  • Implementation of data governance and quality management practices.
  • Advanced customization of software development and configuration services for tailored CRM solutions.
  • Seamless integration with other business systems to enhance functionality.
Book an Oppointment

Get Started and Drive Sales, Delight Customers, and grow every day.

With DHRP as your consulting company, experience the power of Dynamics 365 CRM and transform your customer relationships.

DHRP Email

support@dhrp.com.au

Contact Us

(03) 9005 6233

Available Monday - Friday
8:00AM to 8:00PM

DHRP Location

Melbourne

Suite 1, Level 3, 480 Collins Street, Melbourne VIC, 3000

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