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Microsoft Dynamics 365 CRM Consultancy in Australia

Experience the Expertise of DHRP's Consultants and Developers

We pride ourselves on being the vanguards of Microsoft 365 consultancy and development, poised to elevate your Microsoft 365 environment to unprecedented heights. With our seasoned Microsoft dynamics consultants and developers by your side, your organization can harness the full power of its Microsoft 365 subscription.

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What is Dynamics 365 CRM, and what it can do for you?

As part of the broader Dynamics 365 suite of business applications, it empowers businesses to manage customer interactions efficiently, streamline sales processes, enhance marketing initiatives, and deliver exceptional customer service.

Dynamics 365 CRM encompasses a wide range of features and functionalities designed to drive sales growth and foster enduring customer relationships.

Leveraging the CRM system and power platform businesses can orchestrate highly targeted marketing campaigns, monitor lead generation, and measure campaign performance. Seamlessly integrating with external marketing platforms, such as email marketing systems, facilitates cohesive execution of marketing initiatives and nurtures leads effectively.

CRM Marketing

Dynamics 365 CRM serves as a powerful, technologically advanced platform for businesses to optimize customer engagement, streamline sales processes, and deliver superior customer experiences. Organizations can effectively cultivate enduring customer relationships by leveraging its comprehensive suite of features and capabilities. With a functional consultant by DHRP on your side, you have got the full potential of the software.

Drive Success and Amplify Results with Microsoft Dynamics 365 CRM Consultancy

Transform your business with the industry-leading combination of Microsoft’s ERP and CRM solutions. Experience unparalleled flexibility and efficiency as you harness the potential of a unified platform.

CRM Consultancy Services Include:

CRM Consulting

Identify your CRM needs and goals, and receive expert recommendations for the best CRM solutions that align with your requirements.

CRM Strategy and Planning

Develop a customized CRM strategy and plan that aligns with your business goals and objectives, ensuring long-term success.

CRM Customization Services

Tailor your CRM system to meet your specific business needs, including custom CRM feature additions and seamless integration with other systems.

Consulting

CRM Support and Maintenance

Receive ongoing support and maintenance services to ensure your CRM system functions smoothly and continues to meet your evolving needs.

Migration

CRM Selection, Implementation, Migration, and Consolidation

Get assistance in selecting, implementing, migrating, and consolidating CRM systems, ensuring a seamless transition and optimal system utilization.

sales

Sales Automation Consulting

Define streamlined sales processes that can be automated using a CRM platform, select the best system, and optimize it for increased productivity and efficiency.

Marketing

Marketing Automation Consulting

Automate your marketing processes using a CRM system to streamline campaigns, personalize customer interactions, and maximize marketing ROI.

Customer Service Automation

Customer Service Automation Consulting

Automate customer service processes using CRM systems, improving response times, customer satisfaction, and loyalty through efficient ticket management and self-service portals.

What's inside Dynamics 365 CRM? 

Dynamics 365 CRM is a suite of business applications with various modules for different purposes. Here are some of the modules:

field service

Dynamics 365 Field Service

Enables onsite service with workflow automation and scheduling algorithms to enhance customer support.

Sales

Microsoft Dynamics 365 Sales

Helps manage customer relationships, track opportunities, and automate sales processes for effective deal closure.

Customer services

Dynamics 365 Customer Service

Supports customer support with case management and self-service tools across multiple channels.

Dynamics 365 Marketing

Facilitates marketing campaigns across channels with lead generation and automation capabilities.

finance

Microsoft Dynamics 365 Finance

Manages financial operations, including accounting, budgeting, and reporting, for informed decisions.

Supply Chain

Dynamics 365 Supply Chain Management

Optimizes supply chain operations for efficiency, such as inventory management and logistics.

Standard D365 CRM Implementation Package

Implement your chosen module (Sales, Marketing, Field Service, or Customer Service) with our fixed price offer of AUD 20,000.

Complete within 2 months, including configuration, data migration, and user training. 1-month Post-Go-Live support and training manuals included. (Customizations are not included)

What can Microsoft Dynamics 365 Customer Engagement (CE) do for me?

Streamline your process with Dynamics 365 Customer Engagement. Your business can reap the most amazing benefits from it and ease your options.

Dynamics 365 CE provides tools to manage campaigns, track leads, and analyze customer data, improving your marketing efforts.

With Dynamics 365 CE, you can equip your sales team with the necessary information to effectively manage the sales cycle. It centralizes client data and provides business intelligence for actionable insights.

Dynamics 365 CE offers a centralized and accessible platform to store customer and prospect data. You can input data manually or import it from other sources like accounting systems or social media platforms.

Dynamics 365 CE empowers agents to promptly track and resolve customer issues, delivering exceptional service across various channels. It provides a comprehensive view of the customer journey for better support.

What is our CRM Consulting and Development Process?

What DHR’s Microsoft Dynamics CRM consultants can do?

Get Started and Drive Sales, Delight Customers, and grow every day.

With DHRP as your consulting company, experience the power of Dynamics 365 CRM and transform your customer relationships.

Contact Us

(03) 9005 6233

Available Monday - Friday
8:00AM to 8:00PM

DHRP Location

Melbourne

Suite 1, Level 3, 480 Collins Street, Melbourne VIC, 3000

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